ACCESS TO INFORMATION AND SERVICES

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In brief

  • While there are undoubtedly huge benefits to digital service delivery and engagement, the speed at which many services have moved online has left little time for local authorities to fully assess the impact on children.
  • If digital councils are here to stay, work needs to happen now to understand how the shift online has impacted children’s rights and, if negatively, how to mitigate those impacts.
  • At the same time, there is a growing awareness of the gaping digital divide in the UK that prevents some of the most marginalised children and their families from accessing services, information and the opportunity to participate. These groups cannot be left behind as councils move forward.